FAQs
Confidentiality
Are your services confidential?
Yes, everything that is said during a therapy session is completely confidential, unless you are planning to harm yourself or someone else, or report the abuse of a minor or elder.
Location
Do you offer in-person or virtual counseling services?
Both! In-person sessions are offered in Stuart, FL: 613 SW Camden Ave, Stuart, FL 34994
Virtual counseling is offered to individuals residing anywhere in Florida.
Insurance
Do you accept insurance?
I do not currently accept insurance. I strongly believe in your right to privacy and your right to receive the therapeutic services you want. Through private pay, my clients have increased privacy, confidentiality, and control of their treatment. I also provide superbills upon request, which you may submit to your insurance company for possible out-of-network reimbursement. In addition, I offer a sliding scale based on income and dependents, and work with clients to secure therapy that is affordable for them.
Licensed Mental Health Counselor
What is a Licensed Mental Health Counselor?
Dr. Ellen Chance is a Licensed Mental Health Counselor (LMHC) in the state of Florida, holding a Ph.D. in Counseling from Florida Atlantic University. She has completed over eight years of advanced academic training in counseling, alongside extensive clinical experience.
With more than 10 years in the field, Dr. Chance has developed advanced skills in supporting women and mothers through the unique challenges of maternal and reproductive mental health. She holds advanced certification in Perinatal Mental Health (PMH-C).
In addition to her clinical work, Dr. Chance is actively engaged in counseling research, writing, and national presentations, ensuring her practice is rooted in both evidence-based knowledge and lived expertise.
Diagnosis
Will I receive a diagnosis?
While some find diagnosing helpful, it is not always necessary. I strongly believe therapy is for everyone, and because I do not work with insurance companies I am not required to make a diagnosis unless it is warranted.
Rates
Perinatal Mental Health
What is perinatal mental health?
Perinatal mental health refers to a woman’s mental health during pregnancy and the first years after birth. Perinatal distress can occur starting in pregnancy. One in seven women will struggled with symptoms of postpartum depression (PPD) or postpartum anxiety (PPA).
Examples of perinatal mental health challenges include prenatal and/or postnatal depression, anxiety, obsessive compulsive disorder, bipolar disorder, postpartum psychosis, and post-traumatic stress disorder (PTSD). Severity can range from mild to severe, requiring different kinds of care or treatment.
Women's Reproductive Mental Health
What is women's reproductive mental health?
Women’s reproductive mental health focuses on the unique emotional and psychological needs that can arise across a woman’s reproductive journey. This includes experiences such as infertility, pregnancy, postpartum, miscarriage or loss, and the transition into motherhood. Hormonal changes, identity shifts, and life stressors can all play a role in mental well-being during these seasons. As a perinatal-certified mental health provider, I approach reproductive mental health with a whole-person lens, supporting not only symptoms like anxiety or depression, but also the emotional, relational, and physical aspects of wellness that impact how women feel and function in their daily lives.
Practice Policies
At Whole Counseling and Wellness, we are committed to providing high-quality mental health services to support women and mothers throughout their unique journeys. Below, you will find details about our fulfillment policies, including refunds, cancellations, and service delivery processes.
Refund Policy
Due to the nature of our services, we do not offer refunds for completed counseling sessions or group programs. If you have concerns about a scheduled session or program, please contact us at least 48 hours before your appointment for further assistance.
Cancellation Policy
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Individual Counseling Sessions: Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment. Late cancellations or missed appointments may incur a cancellation fee equivalent to the session fee.
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Group Programs and Workshops: Registration for group programs or workshops is non-refundable. However, if you need to cancel, you may transfer your registration to a future session or workshop within six months, subject to availability.
Delivery of Services
All counseling sessions are conducted either in person at our Stuart, FL office or virtually through a secure telehealth platform. Details for accessing virtual sessions will be provided upon booking.
Returns and Exchanges
As our offerings are service-based, there are no returns or exchanges applicable. For concerns or issues, please reach out to us directly for resolution.
Contact Us
If you have any questions about our policies, please contact us:
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Phone: 772-200-4605
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Address: 613 SW Camden Avenue, Stuart, FL
We value your trust and are dedicated to providing compassionate, reliable support to meet your mental health needs.